Business process offshoring is basically an offshoot of the â€œcomparative advantageâ€ argument in international economics, where countries that can produce output at lower costs usually get the deal. And lately, this has been true for developing countries, where companies’ business processesâ€”including customer contact centers, programming, bookkeeping, and data managementâ€”are usually outsourced. Whatâ€™s great is that the cost of offshoring these business processes is definitely lower than what one would expect to pay in more developed countries, with higher costs of living and higher overheads.
Another concern of those against offshoring is the quality of work. Some would argue that workers in developing countries are good at performing skilled work, but not necessarily better at analytical tasks. However, it can be argued that in most cases, our counterparts in less affluent economies can be as skilled and knowledgeable as we areâ€”and this includes instances where astute decision making and recommendations are needed.