Whether you work for a business or youâ€™re working with a business, the chances that youâ€™ll have to communicate with a customer service representative are pretty high. But sadly for those customer service reps, most people arenâ€™t calling or making contact to tell them theyâ€™re doing a great job. The majority of calls received by CSRs are regarding problems with functionality, billing, or other areas of the product or service received. So whether youâ€™re stopping in at your local market to exchange a product or calling into a software company for business assistance, here are three tips for getting the help you need from customer support representatives. [Read more…]
Humanity may just be moving out from the dark ages, which means that businesses are going to have to do the same thing. Old practices will be replaced with new practices. Old modes of work will be replaced by new ones. And hopefully better ones! Work will be more efficient. Hopefully, people will be happier!
But what are some smart things that companies that consider themselves progressive can do to move this sort of attitude forward? Consider the five following tips in the categories of knowledge transfer, social media, video culture, new industries, and work values. [Read more…]
Busy business owners and even celebrities find it beneficial today to hire a virtual assistant or VA to help them with varied administrative tasks they could no longer manage. By having somebody to take care of minor work, they are able to better focus on the more important aspects of their business.
Thankfully, the internet has made possible the availability of personal or admin assistants working for people in other countries. This enables business owners to save on overhead costs and lets virtual assistants as well to earn higher pay. It’s a win-win situation that has led to a growing number of companies specializing in matching clients with the right VAs.
When to Get a VA?
You don’t have to be the jack of all trade all the time because it can take away your focus and drive. Small business owners can decide to get a virtual assistant if they’re too busy running their business and feel the need to delegate admin tasks to a trustworthy person. It’s a case to case basis. [Read more…]
At some point or another, everybody has to plan an event. Whether itâ€™s a childâ€™s birthday party or a corporate luncheon, you want the event to go well. Planning an event seems simple in theory. However, if youâ€™re unsure about the proper way to go about planning your event, the event you host will likely be more impressive in your mind than in reality.
If youâ€™re inexperienced in planning events, it can be intimidating to move from daydreaming to making the tangible arrangements for a successful event. Regardless of the kind of event youâ€™re planning, the following steps can bring you to success.
You need to have an idea of what your ideal event will look like before you can start making the preparations. Donâ€™t be afraid to think big; you can edit later on. Getting a lot of ideas on paper, regardless of if theyâ€™re practical or not, helps you brainstorm effectively. [Read more…]
Many companies make the mistake of setting up their business listings online and then forgetting about them. Unfortunately, these digital elements cannot thrive unless businesses regularly maintain them. Outdated information, customer service opportunities, or errors that go unchecked can hurt your business in the long run. Take a look at these four considerations to make as you maintain online business listings.
If your business is listed on customer review sites, then it is extremely important to keep track of the feedback posted to these channels. Companies often have the opportunity to address customer service concerns or discover common complaints. Your customer feedback might be difficult to look at sometimes, however it is an extremely valuable source of input. Take prompt action to resolve issues and turn detractors into promoters. [Read more…]